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Watermark in chromacam logitech c922

Bekir Sep 14, 2017 02:32AM CDT

Hello,

Yesterday i bought the logitech c922 but noticed that the watermark is still up. i dowwnloaded the program from "http://support.logitech.com/en_us/product/c922-pro-stream-webcam/downloads" but still is up. Is there anything else i could try ?

Im using windows 10 pro 64 bit 32 GB ram.

Regards,

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Support Team Sep 14, 2017 12:23PM CDT ChromaCam ChromaCamSupport

Hi Bekir, that is not expected. No worries though, happy to help.

Create an account here: https://user.chromacam.me/register

And then download ChromaCam from here: chromacam.me/download

Let us know what email address you used (you can ping support@chromacam.me) if you want your email to remain private, and I’ll make sure you have a complimentary Pro subscription in light of the problem!

Best
Nick
ChromaCam Support Team

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Support Team Nov 09, 2017 02:55PM CST ChromaCam ChromaCamSupport

Hi Nirmal, we have three tiers of ChromaCam. The first is ChromaCam Lite. That will allow you to do basic background removal. Then there is ChromaCam for the c922, which gets rid of the ChromaCam watermark, and lets you upload your own backgrounds. That is free for c922 users. And then the final tier is ChromaCam Pro, which has a $29.99 one time upgrade. This enables you to use Presentation Mode, and upload your own logos, over and above the features that comes with ChromaCam Lite or ChromaCam for the c922.

The place to download the c922 no watermark version is on Logitech’s website.

Does that help?

Best
Nick
ChromaCam Support Team

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Nirmal Nov 13, 2017 04:14PM CST
Hi Nick,

This is the link from Logitech's site: https://www.chromacam.me/download/. I followed the link from this page: http://support.logitech.com/en_us/product/c922-pro-stream-webcam/downloads#

I am still seeing watermark though on my C922 though.

Thanks,
Nirmal
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Support Team Nov 13, 2017 04:15PM CST ChromaCam ChromaCamSupport

I will ping you directly Nirmal, since this actually looks like a small bug with our most recent version, and want to ask a few questions in order to solve it.

Thanks!
Nick

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SomebodysMother Jan 03, 2018 06:54PM CST
@Support Team
I am experiencing this same bug. I have C922 Pro Stream Webcam with the latest update from Logitech's site but when I change scenes in OBS the watermark floats across my face cam box and then disappears. At the bottom of my chromacam window it offers to + Upgrade to Pro
As my understanding is that since I own the C922 Pro Stream Webcam I should be default upgrade to Pro.

Any assistance would be much appreciated.
Thanks!
SomebodysMother
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Support Team Jan 03, 2018 06:56PM CST ChromaCam ChromaCamSupport

Let’s run through a thorough reinstall:

1. delete the folder “C:\Program Files (x86)\Personify” – you will likely need to close your web browser in order for this to complete.
2. delete the folder “%localappdata%\Personify”
3. delete the folder “%localappdata%\Personify,_Inc”
4. download the latest version of chromacam from our website here: chromacam.me/download
5. run the installer

Did that get rid of the watermark?

Best
ChromaCam Suppport Team

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Support Team Jun 04, 2018 11:46AM CDT ChromaCam ChromaCamSupport

Hi there, please can you tell us what version of Chromacam are you guys using?

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Support Team Sep 11, 2018 12:33AM CDT ChromaCam ChromaCamSupport

Can you tell us from which website did you downloaded the Chromacam software?

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Support Team Sep 21, 2018 05:47AM CDT ChromaCam ChromaCamSupport

Dear nirmalspeedisfast@gmail.com, dj.madchiller@gmail.com, j0k3rb@gmail.com or anyone encountering this issue,

Sorry for very late response for your problem related to watermark issue when you use ChromaCam with Camera Logitech C922.

After a while (and headache), we investigate and finally we found out that it’s likely/potentially because the new Camera Logitech C922 may have variant of PID (Product ID) or VID (Vender ID). We would like to fix our application to serve you better.

To do that, can you help to do this to get the PID and VID of your C922 camera follow this instruction: https://docs.google.com/document/d/1DA_x9hO4-GORw9AUtmWGVajyNeGs4A_2f92MAU97JO8/edit

And send us the information at step 4 (simply reply to this topic or email us at support.team@chromacam.me), it just take some minutes but help us a lots in solving your case.

Thank you for your patience!
—LongTruong
Technical Support Team

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