Yesterday i bought the logitech c922 but noticed that the watermark is still up. i dowwnloaded the program from "http://support.logitech.com/en_us/product/c922-pro-stream-webcam/downloads" but still is up. Is there anything else i could try ?
Im using windows 10 pro 64 bit 32 GB ram.
Hi Bekir, that is not expected. No worries though, happy to help.
Create an account here: https://user.chromacam.me/register
And then download ChromaCam from here: chromacam.me/download
Let us know what email address you used (you can ping firstname.lastname@example.org) if you want your email to remain private, and I’ll make sure you have a complimentary Pro subscription in light of the problem!
ChromaCam Support Team
Hi Nirmal, we have three tiers of ChromaCam. The first is ChromaCam Lite. That will allow you to do basic background removal. Then there is ChromaCam for the c922, which gets rid of the ChromaCam watermark, and lets you upload your own backgrounds. That is free for c922 users. And then the final tier is ChromaCam Pro, which has a $29.99 one time upgrade. This enables you to use Presentation Mode, and upload your own logos, over and above the features that comes with ChromaCam Lite or ChromaCam for the c922.
The place to download the c922 no watermark version is on Logitech’s website.
Does that help?
ChromaCam Support Team
I will ping you directly Nirmal, since this actually looks like a small bug with our most recent version, and want to ask a few questions in order to solve it.
Let’s run through a thorough reinstall:
1. delete the folder “C:\Program Files (x86)\Personify” – you will likely need to close your web browser in order for this to complete.
2. delete the folder “%localappdata%\Personify”
3. delete the folder “%localappdata%\Personify,_Inc”
4. download the latest version of chromacam from our website here: chromacam.me/download
5. run the installer
Did that get rid of the watermark?
ChromaCam Suppport Team
Hi there, please can you tell us what version of Chromacam are you guys using?
Can you tell us from which website did you downloaded the Chromacam software?
Dear email@example.com, firstname.lastname@example.org, email@example.com or anyone encountering this issue,
Sorry for very late response for your problem related to watermark issue when you use ChromaCam with Camera Logitech C922.
After a while (and headache), we investigate and finally we found out that it’s likely/potentially because the new Camera Logitech C922 may have variant of PID (Product ID) or VID (Vender ID). We would like to fix our application to serve you better.
To do that, can you help to do this to get the PID and VID of your C922 camera follow this instruction: https://docs.google.com/document/d/1DA_x9hO4-GORw9AUtmWGVajyNeGs4A_2f92MAU97JO8/edit
And send us the information at step 4 (simply reply to this topic or email us at firstname.lastname@example.org), it just take some minutes but help us a lots in solving your case.
Thank you for your patience!
Technical Support Team