I got a new laptop and reinstalled personify on it. I have a Razer Stargazer Web Cam but personify is not recognizing it. I get the message "Cannot initialize camera. Would you like to run the camera setup wizard?" I click Yes and it still is not recognized. The webcam is working fine for other applications, such as Skype.
Any help would be appreciated.
Hi Mark, the Stargazer can be a little finnicky to setup at first sometimes. So I made this article specifically to help: http://support.personify.com/customer/portal/articles/2890307-getting-started-with-personify—-installing-intel-realsense-cameras
Did the steps there do the trick?