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Unable to start personify presenter due to hardware validation error

Leo Feb 05, 2018 03:24AM CST

I get the following error when I try to start Personify: "unable to start Personify Presenter due to hardware validation error".
I am using Windows 10, with a Lenovo T460.
With my former laptop, a Windows 7, Lenovo T430, Personify used to work.
Any ideas ?

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Starke Mar 01, 2018 02:32PM CST
Right click the Personify icon and 'Run as Administrator'. weird....
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Support Team Mar 01, 2018 02:35PM CST ChromaCam ChromaCamSupport

Hi Leo, Rod is exactly correct. Access to Presenter/licensure to the app is actually controlled by Oracle Global IT, through MyDesktop. Due to how the app is wrapped up in MyDesktop, we’ve encountered this issue with some users where they get a hardware validation error.

Running as administrator is exactly how to solve. Sorry for the confusion!

Personify Support Team

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Support Team Nov 12, 2018 08:36PM CST ChromaCam ChromaCamSupport

Dear Andrei,

Could you please download this package and follow these steps to collect logs and system information for further investigation:
1. Run CollectLogs.bat file
2. Click Yes button to start running the CollectLog process
3. Wait 3-5 minutes, until the popup completed is displayed.
4. Zip / compress the whole %userprofile%\documents\personify_debug folder and send email to us at

Technical Support Team

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