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Verify your Intel RealSense D415 functions correctly using Intel RealSense Viewer application

Last Updated: Apr 17, 2019 12:05AM CDT

This article will help you to verify if your D415 camera having the right drivers installed and plugging into high speed USB port (USB 3.0 or higher) and all of its modules (RGB, Depth) are functioning and compatible with Presenter.

First, connect your D415 camera to your machine then download and run Intel RealSense Viewer from Intel website (latest version can be found here); and then make sure your D415 camera can meet 2 requirements below:

Requirement 1: USB speed mode ≥ 3.0 (3.2 is best)

The speed mode of D415 camera is displayed at the top left corner of Intel RealSense Viewer app (see screenshot below); if it’s running with speed mode < 3.0, try to switch to other USB ports until you find the right one.


Requirement 2: RGB and Depth modules can run with HD 1280 x 720p at 30 fps

  • For Stereo (Depth) Module:

    • Enable Depth in Available Stream (it’s default enabled)
    • Set Resolution to 1280 x 720 and Framerate (FPS) to 30
    • Turn on Stereo Module by clicking on button.
  • For RGB Camera Module:
    • Enable Color in Available Stream (it’s default enabled)
    • Set Resolution to 1280 x 720 and Framerate (FPS) to 30
    • Turn on RGB Module by clicking on button.
  • If you see both modules can output the image data well + without error/warning of lost frames then your both Depth and RGB modules are functioning well at 1280 x 720 and 30 fps which meet requirements of Presenter.
  • Otherwise, try 3 additional troubleshooting steps below:
  1. Switch to other USB ports: not all USB ports functioning the same.
  2. Update your D415 camera firmware: lots of issues can be solved by getting its latest firmware
  3. Update your D415 drivers:
    1. Using latest Microsoft drivers: by going to “Device Manager” → Right click on both “Intel ® RealSense(™) 415 Depth” and “Intel ® RealSense(™) 415 RGB” and select “Update driver” (see screenshot below)
    2. If a. failed, try Intel driver instead.
  • Note: If you still can not make your D415 Depth and RGB module camera working with HD 1280 x 720p at 30 fps even after trying 3 troubleshooting steps above, it’s recommended to contact Intel D415 camera support team for further assistance.
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