Support Center

Verify your Intel RealSense D415 functions correctly using Intel RealSense Viewer application

Last Updated: Apr 22, 2019 02:12AM CDT

This article will help you verify that:

  • Your D415 camera has the right drivers installed
  • The D415 is plugged into a high speed USB port (USB 3.0 or higher)
  • All of the camera modules (RGB, Depth) are functioning and compatible with Presenter

First, connect your D415 camera to your machine. Then download and run Intel RealSense Viewer from Intel's website (latest version can be found here). From there, let's make sure your D415 camera can meet these 2 requirements:

Requirement 1: USB speed mode ≥ 3.0 (3.2 is best)

The speed mode of the D415 camera is displayed in the top left corner of Intel RealSense Viewer app (see screenshot below). If it’s running with speed mode less than 3.0, try to switch to other USB ports until you find one with a speed mode at 3.0 or above.


Requirement 2: RGB and Depth modules can run with HD 1280 x 720p at 30 fps

  • For the Stereo (Depth) Module:
    • Enable Depth in Available Stream (it’s enabled by default)
    • Set Resolution to 1280 x 720 and Framerate (FPS) to 30
    • Turn on Stereo Module by clicking on
  • For the RGB Camera Module:
    • Enable Color in Available Stream (it’s enabled by default)
    • Set Resolution to 1280 x 720 and Framerate (FPS) to 30
    • Turn on RGB Module by clicking on
  • If you see that both modules can output the image data well and without error/warning about lost frames, then your both Depth and RGB modules are functioning well at 1280 x 720 and 30 fps, which meet the requirements of Presenter.



If you are still having trouble try 3 additional troubleshooting steps below:
  1. Switch to other USB ports: not all USB ports functioning the same
  2. Update your D415 camera firmware: lots of issues can be solved by getting the latest firmware from Intel
  3. Update your D415 drivers:
    1. Get the latest Microsoft drivers: Go to “Device Manager” → Right click on both “Intel ® RealSense(™) 415 Depth” and “Intel ® RealSense(™) 415 RGB” and select “Update driver”
    2. If that doesn't help, you may want to download the Intel driver directly from them instead.
  • Note: If you still can not make your D415 Depth and RGB module camera work with HD 1280 x 720p at 30 fps - even after trying 3 troubleshooting steps above - we recommend contacting Intel's D415 camera support team for further assistance.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found